To provide the best user experience on this site, Mozy uses Cookies. By using our website you are consenting to our use of Cookies. Find out more

X
toggle
  • Sign In
  • Support
  • Partner Portals
  • Country / Language
    • United States
    • France
    • Deutschland
    • Ireland
    • United Kingdom
    • Additional Languages
      • Español
      • Italiano
      • Nederlands
      • Português
      • 日本語
  • Search
  • Community
    • New to Community
    • Forum
    • Tutorials
    • Idea Exchange
    • Blogs
    • Member Leaderboard
  • Knowledge Base
  • Documentation
    • Documentation
    • Mozy User Guide
    • Mozy Admin Guide
    • Federated ID
    • Release Notes
    • Mozy Security Guide
    • Getting Started Guide
  • My Support
Alerts

We are aware there may be some issues with password resets and MozyHome subscription updates. We are working to get these resolved.

Dismiss Alerts Notification
Support
All Products
  • All Products
  • MozyHome
  • MozyPro
  • MozyEnterprise
  • Support Home >
  • Billing
  • Getting Started
  • Setup
  • Billing
  • Restore
  • Managing Account
  • Back Up
  • Sync and Mobile
  • Downloads
  • Analyze Log
  • Submit Idea

Billing

Overview of Admin Console

This tutorial provides an overview of the Admin Console for MozyPro administrators.  

For additional tutorials about the Admin Console, see Admin Console (MozyPro Web Interface). 

For tutorials about different MozyHome account settings, see My Account (MozyHome Web Interface). 

MozyPro

  • Viewing billing information
  • Change credit card information
  • How to add or purchase more storage
  • View billing history
  • What are grace periods
  • Requesting a sales invoice
  • Canceling you Mozy account
 

MozyHome

  • Change credit card information
  • View billing history
  • Upgrading your account
  • How to add or purchase more storage
  • Upgrading from a free account
  • Change billing options
  • What are grace periods
  • Canceling your MozyHome account

Troubleshooting

  • How to change a MozyPro account password (MozyPro)
  • Forgotten MozyPro account password (MozyPro)
  • Charged after updating billing information
  • What to do when an account is locked
  • Notice of suspension still being sent
 

Community Discussions about billing

  • Submit an idea
  • Community topics on MozyHome Accounts
  • Community topics on the Admin Console

  • Sign In
    • MozyPro - For Business
      • Administrators
    • MozyEnterprise - For Enterprise IT
      • Administrators
    • MozyHome - For Personal
      • My Files
      • My Account
    • Partner Portals
      • Reseller Partners
      • OEM Partners
    • Support Portal
      • Community
      • My Support
  • Products
    • Products
      • MozyPro – For Business
      • MozyEnterprise – For Enterprise IT
      • MozyHome – For Personal Use
    • Solutions
      • Desktop and Laptop Backup
      • Remote and Branch Office Backup
      • Server Backup
      • File Sync
      • Mobile
      • SaaS Data Protection
    • Features
      • Automatic Cloud Backup
      • Data Restores and File Access
      • Administrative Tools
      • Enterprise-Grade Security
      • World-Class Data Management
      • Mozy Data Shuttle
      • World Class Support
      • 2xProtect Local Backup
      • Built to Last
    • Additional Services
      • Professional Services
      • Managed Services
    • Product Downloads
      • Backup Software
      • Mozy Sync Software
      • Mobile Apps
    • Testimonials
    • Resources
  • Partner
    • Reseller Partners
      • Contact
      • Apply Now
      • Mozy Reseller Video
  • about
    • About Us
    • What is Mozy?
    • News
      • In The News
      • Press Release
      • Awards and Reviews
      • Special Reports
    • Careers
    • Contact
    • Mozy Blog
    • Legal
      • Privacy Statement
      • Copyright Policy
      • Trademarks
      • Payments & Refund
      • Cookies
      • IE Rescission Rights
      • Terms of Service
  • Sign Up
Copyright © 2017 Mozy Inc. All rights reserved.

Mozy

Need Some Help?

Our expert technicians are ready to assist you with your questions and help you restore your files.

Chat with Support