Documentation
Restore or Download Files with the Backup Software on Windows
Article Reference ID: 000273538
- restore a single file.
- restore many files.
- restore an older version of a file.
- recover a file you had recently deleted.
- recover all your files.
- search for a file when you know part of the name of the file, including the type.
- browse for a file when you know where on your computer it was when it was backed up.
- overwrite files existing on your computer with the versions you are restoring.
- keep a version already on your computer as well as download an older version.
- recover files to a new computer from one you replaced (requires both computers to have the same platform). For more information, see Replacing a Computer.
Unless you specify a different destination folder, your files are automatically restored to the folders they were in originally at the time they were backed up, beginning with the drive letter and creating all necessary folders.
If you have chosen to use 2xProtect, and if that local backup drive is connected, files are restored from that drive instead of over the Internet. Any files which cannot be restored from the local backup for some reason are downloaded from the Mozy cloud.
Restore Tab
Procedure
- Choose one of the following actions to open the Settings window.
- (Windows 8) On the Start screen, click the Mozy Settings tile.
- (Windows 10, Windows 7 or earlier) Right-click the Mozy backup software icon
in the notification area, then select . For more information, see Open the Backup Software on Windows through the Notification Area.
If you do not see the Mozy backup software icon, you may need to reenable it. For more information, see Reenable the Mozy Backup Software Icon.
- If prompted to do so, provide your log in credentials.
- Click the Restore tab.
- Choose any of the following options.
- To browse or search for the most recent version of files or folders, click Search Latest Version.
- To browse or search as of a specific date and time, click Search by Date, then in the top right corner of the Restore tab, choose the date and time.
- To search for files or folders, type the appropriate characters in the Search for box, and then click Search.
- To browse in the folder structure or in backup sets, in the left pane, click the drive, folder, or backup set from which to restore files.
Observe the appearance of the check boxes as you select and deselect drives, folders or backup sets to know whether they include all, some, or none of their contents. A marked box with a white background means all contents are included. A marked box with a gray background means some of the contents are included. An unmarked box means no contents are included.
- To select specific files from any drive, folder, or backup set, select those files in the right pane when the appropriate folder is selected in the left pane.
- To instead use your Web browser to restore files, click Access your files online, in the lower left corner. If prompted, enter your user ID and password.
- When you have selected all the necessary folders and files, choose one of the following options.
Option Description Choose a specific folder where the selected files will be saved Click Browse. Browse to the destination folder, creating a new folder if necessary, then click OK. In Destination Folder, see the full path of the folder where all the selected files will be saved. Inside the destination folder, the files are saved into the complete folder structure they were in when they were backed up. If you choose the destination well, such as a separate drive or partition or a new folder at the top level of your drive, this can make it easier to later move your restored files to more useful locations, such as into your Documents folder. If you choose poorly, it can mean that your restored files will be many folders deep, and it may be more difficult for you to find them.
Save the selected files into the original folder structure Ensure that Destination Folder is blank. The files will be saved into the complete folder structure they were in when they were backed up. This is most useful when restoring to the original computer, or if the folder structure of a replacement computer is identical to the folder structure for the backed up files, including your user profile name on the replacement computer.
- Choose one of the following options.
- Overwrite existing files: If the computer has any of the selected files already in the destination folder, overwrite them with the versions from the cloud. This is useful to discard current versions of files in favor of older versions.
- Rename copy if original file exists: If the computer has any of the selected files already in the destination folder, keep them as they are and also add the restored files with (#) added to the file name. For example, if you do this twice you will have three copies of the same file with names like original.doc, original (1).doc, and original (2).doc. This is useful if you need both your current version and an older version of the same file so you can compare them.
If none of the selected files already exist in the destination folder, it does not matter which of these options is selected. - Click Restore Files.
To stop the restore in progress, click Stop Restore in the Status window.