Mozy User Guide
Contents
- Overview of Mozy
- Overview of Account Types
- How Parts of Mozy Work Together
- Mozy Security
- Securing Access to Mozy
- Mozy Encryption
- Change Encryption Key Type
- Provide Personal Encryption Key in the Mozy Mobile App
- Change Mozy Password
- Reset a Forgotten Mozy Password
- Change Email Address for Mozy
- Reset a Forgotten Mozy Email Address
- Set Whether a Password Is Required to Access Your Online Sync Folder
- Log In to the Mozy Mobile App
- Log Out of the Mozy Mobile App
- Lock the Mozy Mobile App with a Passcode
- Change Your Passcode for the Mozy Mobile App
- Expire Access for the Mozy Mobile App
- Verifying the Linux Installation Packages Is Signed
- Getting Mozy
- Sending Your Files to Mozy
- Accessing the Backup Software
- Backing Up a Large Amount of Data
- Choosing Files to Back Up
- Uploading Files to Your Online Sync Folder
- Removing Files and Folders from Your Sync Folder
- Preventing Files from Getting into Mozy
- Sending Files to Mozy a Hard Drive
- Seeing How Much of Your Storage Space Is Used
- Using Less Space in the Mozy Cloud
- Seeing Which Files Are Backed Up
- See List of Backed Up Files in Mozy Backup Software for Windows
- See List of Backed Up Files in Mozy Backup Software for Linux
- See Backup History in Mozy Backup Software for Windows
- See Backup History in Mozy Backup Software on a Mac
- See Backup History in Mozy Backup Software for Linux
- Seeing the Status of a File Selected for Backup
- Checking the Status of Backups in Linux
- Verifying the Syncing Status of a File
- Back Up Hidden Files
- Working with Files from Other Drives
- Controlling When Files Get to Mozy
- Changing or Customizing Mozy
- Change Start Page for Mozy on the Web
- Change the Web Theme
- Changing Payment Information
- Change Newsletter Subscription
- Changing Language
- Changing Performance
- Backing Up to a Local Drive on Windows
- Change Temporary File Location for Backup Software on a Mac
- Change Temporary File Location for Backup Software in Linux
- Controlling Access to the Mozy Service
- Controlling Access to the Backup Software on Linux
- Reenable the Mozy Backup Software Icon
- Enable or Disable Status Icons for Backup Software on Windows
- Setting Advanced Options in the Mozy Backup Software on Windows
- Changing Advanced Settings in the Backup Software for Linux
- Changing or Customizing Mozy Sync
- Start Mozy Sync
- Change Mozy Sync Bandwidth Usage
- Make Your Sync Folder the Default Save Location
- Find the Location of Your Sync Folder on Your Computer
- Change Your Sync Folder Location
- Change Your Sync Folder Name
- Create Folders in Your Sync Folder
- Change the Sync Account
- Enable Syncing Status Badges on Windows
- Link a Computer to Your Online Sync Folder
- Getting Files from Mozy
- When You Have a Disaster
- Log In Online to Access Your Files
- Restore or Download All Your Files from the Web
- Restore or Download Files with the Backup Software on Windows
- Restore or Download Files with the Backup Software on a Mac
- Restore or Download Multiple Files and Directories with the Backup Software for Linux
- Restore or Download a Single File with the Backup Software for Linux
- Restore or Download a Single Directory with the Backup Software for Linux
- Ordering Files on USB Drives
- Downloading One File or a Few Files
- Choosing Delivery Method in Mozy Online
- Recovering Files Deleted from a Computer
- Recovering Older Versions of Files
- File Versions and Data Retention Periods
- See History of Restore Events from the Web
- Download Files with Mozy Restore Manager
- Download Files in an Archive Package
- Restoring from USB Drives
- Decrypting Your Restored Files
- View Files with the Mozy Mobile App
- Save Photos from the Mozy Cloud to Your Mobile Device
- Share Files in the Mozy Cloud with Apps on an Android Device
- Email Files from the Mozy Cloud from Your iOS Device
- Why Platform Matters
- Where Downloaded or Restored Files Are Saved
- When You Have a Disaster
- When You Have a Problem
- Frequently Asked Questions
- When Backups Do Not Start Or Complete
- Request Assistance
- Open the Administrator Guide
- Suspended Accounts
- Renaming, Moving, and Deleting Files
- Move a Large Sync Folder onto Another Computer
- Ensuring Programs Can See Recovered Files
- Troubleshooting
- Duration of Backups and Downloads
- If Settings Are Grayed Out in the Mozy Backup Software for Windows
- Two Files with Similar Names Are In Your Sync Folder
- Files in Your Sync Folder Do Not Update
- Extra Files Are Showing in Mozy on the Web
- Files Failed to Decrypt in Restore Manager
- (Mac) Error When Installing Backup Software
- Upgrading or Downgrading Your Mozy Account
- Updating Mozy
- Stop Using Mozy
- Mozy Commands
- Commands for Windows Backup
- Commands for Mac Backup
- Commands for Linux Backup
- Linux account command
- Linux activate command
- Linux addbackupdirs command
- Linux backupset command
- Linux cd command
- Linux clearbackupdirs command
- Linux codeset command
- Linux continuous command
- Linux datashuttle command
- Linux decrypt command
- Linux deviceidentity command
- Linux download command
- Linux filecount command
- Linux help command
- Linux history command
- Linux info command
- Linux lastbackup command
- Linux listbackupdirs command
- Linux ls command
- Linux performance command
- Linux pwd command
- Linux queue command
- Linux quota command
- Linux removebackupdirs command
- Linux restoreurl command
- Linux scan command
- Linux start command
- Linux state command
- Linux stop command
- Linux throttle command
- Linux unlink command
- Linux vars command
- Commands for Mozy Sync
- Open Source License and Copyright for GPLv3 Software
Most Viewed Articles
- Choosing Files to Back Up
- Reenable the Mozy Backup Software Icon
- Duration of Backups and Downloads
- Overview of Mozy
- Create and Edit Backup Sets on Windows
- Select Files Manually in Backup Software for Windows
- Back Up Hidden Files
- Restore or Download Files with the Backup Software on Windows
- Install Mozy Backup Software for Linux
- Release Notes for Mozy Backup for Windows
Documentation
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Find Your Administrator's Email Address
Article Reference ID: 000273605
If you use MozyPro or MozyEnterprise, your administrator can provide assistance or perform account management activities.
If you are the account administrator for a MozyPro or MozyEnterprise account, you can refer to the
Administrator Guide for assistance in performing account management tasks. For more information, see
Open the Administrator Guide.
Procedure
- Find your administrator's email address in the Mozy backup software.
- (Windows) In the Windows notification area, right-click the Mozy backup software icon,
, and then click About. For more information, see Open the Backup Software on Windows through the Notification Area.
- (Mac) In the menu bar, click the Mozy backup software icon,
- (Windows) In the Windows notification area, right-click the Mozy backup software icon,
Parent topic:
Request Assistance
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