Documentation
Frequently Asked Questions
Article Reference ID: 000273289
This topic lists frequently asked questions and provides brief answers with links to relevant topics.
Why is my first backup taking so long?
The time your first backup takes depends on how many files are selected, how big each file is, and how fast your upload speed is. It is normal for your first backup to take a long time. You can use your computer while it backs up. You can also turn your computer off if necessary. The next time a backup begins, an interrupted backup session resumes where it left off. Reported progress for every backup begins at 0% because it does not include progress made during previous sessions.
Related topics
How long does Mozy keep files I delete from my computer?
Mozy does not permanently keep files you delete from your computer. Files you delete from your computer or deselect from backing up are available to recover during your retention period, in case the deletion was not intentional. For more information, see File Versions and Data Retention Periods. For more information, see Sending Your Files to Mozy.
When does an account expire?
Paid accounts in good standing never expire automatically. As long as a valid payment method is on file, accounts automatically renew according to the terms of the selected plan and type of account. Free MozyHome accounts receive email messages when no file transfer activity has occurred within the previous 30 days. If no file transfer activity occurs during the subsequent grace period, free accounts are automatically expired and all account information and files in the Mozy cloud are deleted.
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Can I change the type of encryption key I use for backing up my files?
Not without uninstalling the Mozy backup software, then reinstalling it and backing up all your files again. For more information, see Mozy Encryption.
Why can't I see my old backups on my new computer?
If you used the "replace computer" process while installing the Mozy backup software on a new computer and the first backup is finished, you can still see your old backups from which to restore or download files. You need to change the date to a time before the Mozy backup software was installed on the new computer.
Related topics
How do I sync files with another computer?
The process of linking or adding another computer for syncing is the same as linking the initial computer. For more information, see Link a Computer to Your Online Sync Folder.
Can you configure the backup software for Linux from the Admin Console?
The encryption key is the only backup software value you can set from the Admin Console. Mozy will add additional values in subsequent releases.
How do I perform more advanced configuration, such as changing the location of the temporary directory in the backup software for Linux?
For advanced configuration options, you need to edit the mozybackup.conf file. Details on what you can do and how to perform the configuration are included in the file.