The quickest way to access the backup software settings and other features is through the Mozy backup software icon. The icon displays by default, but it can disappear if the icon is manually disabled, or if the backup software stops running. This can happen because of an error, such as an incorrect account password, or it can happen when firewall or virus programs interfere with the backup software.

In Windows, the icon is located in the notification area.

Windows 7 Default Notification Area

On a Mac, the icon is located in the menu bar.

Mac Menu Bar

To reenable the icon in Windows, open the Status window. For more information, see Open the Status Window in the Backup Software on Windows.

If you do not immediately see the Mozy backup software icon in the notification area, click the up arrow, .

To reenable the icon on a Mac, open the Preferences window, then click the Options tab, and then select Show Mozy status in the menu bar. For more information, see Open the Preferences Window in the Backup Software on a Mac.