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How can I add additional storage space? - MozyHome

Article ID: 000003197
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If you reach your storage space limit, Mozy will notify you with a pop-up window that is displayed on the Mozy tray icon. For Windows the icon will be by the date/time lower right of your screen. Mac the icon will be at the top right , also by the date/time.The pop-up window will state that you have exceeded the storage space and give an error (AccountError3) . In order for backups to resume, you must do one of the following:
  • Deselect files for backup so the amount of data you are backing up falls below your limit. (How do I deselect files in Mozy?) 
  • If you are using the 50 GB plan you can upgrade to the 125 GB plan.  
  • On either plan you can also purchase additional storage space (20 GB increments) for an additional fee of $2 per month. Currently, the maximum number of 20 GB increments that can be added to a MozyHome account is 99. For more information on plans and pricing, please visit our product page. https://mozy.com/product/mozy/personal​

To purchase additional storage space:

  1. Log in to your account at https://secure.mozy.com.
  2. Select Manage Account on menu at top right.
Upgrading Account: Where to find Manage Account
 
  1. Under Account Pages in the left menu, click My Plan. 
    User-added image
 
  1. Click Upgrade Current. 
Increasing Storage Space: Clicking on Upgrade account
 
  1. Enter the number of 20 GB increments you want to purchase.
  2. Click Continue. 
Increasing Storage Space: Adding Storage Space to MozyHome Account
 
  1. Review the charges, then to accept click Submit.

For more information about getting started with Mozy, see (MozyHome / MozyPro).

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