1. Why is Mozy updating its systems? 

Mozy works hard to constantly improve the service we offer.  As part of this, we’re updating some of the technology that powers MozyHome so that we can offer you some new features.  We’ll be in touch shortly with more news on the great new functionality you’ll be finding soon in MozyHome.

2. Why do I have to change my email address? 

Your email address is the unique identifier that’s used to match your Mozy account to your data.  If you use the same address for more than one account, it’s, well… not that unique anymore.

3. Why did you let me sign up twice with the same address?

The registration information about your two accounts was originally held in separate databases so we hadn’t seen that you had used the same address twice. 

4. Does this mean that you’re moving my backed-up data from both my accounts to a single datacenter?

We’re not moving anyone’s backed-up data – that stays exactly where it is today.  We’re just going through a process of harmonising some of our systems so that we use the same technology everywhere.

5. Does that mean that you’re moving my account information out of the country?

This isn’t about moving your account information to another country, it’s about having it in the same format wherever it is.  You can read more about Mozy’s policies on protecting your account information in our privacy policy.

6. Can I continue to have two accounts?

Absolutely!  We just need you to make sure each one has a different email address.

7. What do I do if I can't log in to my account?

If you can’t log into your account, the first thing to do is to try resetting your password. Navigate to https://mozy.com/login, type in the email address that we used to contact you and click ‘forgot your password’.  We’ll then email you a new password.  If you are still unable to log in with the new password, please contact our support team at emea.support@mozy.com

8. How do I change my email address? 

Log into your account here https://mozy.com/login and select ‘my profile’ from the menu.  Click on change beside your email address and then enter your new email address and your existing password before clicking on submit.

9. What do I do if I didn't change my email in time?

If you’re unable to change your email address before the deadline, we won’t let anything happen to your account.  All we’ll do is assign a new email address to it and let you know what we’ve done. All you’ll need to do is to change the address again yourself at your convenience.